At EZRE, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our real estate transaction management platform.
1. Information We Collect
1.1 Information You Provide
When you create an account and use EZRE, we collect information you directly provide, including:
- Account Information: Name, email address, phone number, password
- Professional Information: Real estate license number, brokerage name, office address
- Transaction Data: Property addresses, client information, closing dates, document uploads
- Contact Information: Contacts you import from CSV files, Gmail, Outlook, or your phone
- Payment Information: Billing address and payment method details (processed securely by Stripe)
1.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Usage Data: Features used, pages visited, actions taken within the platform
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, referring URLs
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the EZRE platform
- Process transactions and send related notifications
- Analyze title commitments and generate AI-powered insights
- Send you updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that perform services on our behalf (e.g., Stripe for payments, cloud hosting providers)
- Transaction Parties: When you choose to share transaction information with title companies, lenders, or other parties
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication options
- Role-based access controls
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@ezre.io
6. Third-Party Services
EZRE integrates with third-party services. When you connect these services, their privacy policies also apply:
- Google: When importing Gmail contacts
- Microsoft: When importing Outlook contacts
- Stripe: For payment processing
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
EZRE, Inc.
Email: privacy@ezre.io